FAQ


Frequently Asked Questions.

No. Chemistry Soaps does not test finished products on animals.

Our handmade soaps are created using the cold process method. After production, the bars are cured for at least 4 to 6 weeks. Some bars cure longer.

Yes. Sodium hydroxide, commonly called lye, is necessary to make bar soap. During saponification, the sodium hydroxide reacts with oils to create soap. When the formula is properly balanced and the bar is fully cured, no free lye remains in the finished soap.

Store unused soap in a cool, dry location away from direct sunlight. After use, allow the bar to dry in a well ventilated location away from standing water. Avoid storing wet soap in an airtight container.

Our soaps are handmade and poured in small batches. Colors and patterns may vary slightly from bar to bar. No two bars will look exactly the same.

We use a thin protective shrink film to help keep our soaps clean and protected during storage, handling, and shipping.

After removing the wrap, dispose of it with your regular household trash unless your local waste authority gives different instructions. Please do not discard the film outdoors, in waterways, or as litter.

For more information about our soap packaging, please visit our packaging section.

Some of our products contain plant materials, algae, spices, fragrance, colorants, or sweet almond oil. Review the ingredient list on the product page and the product label before use. Do not use a product if you have a known allergy or sensitivity to any listed ingredient.

Shipping rates are calculated and displayed at checkout. Optional Shipping Protection may also be available at checkout.

Orders are typically processed within 1 to 3 business days. During high volume periods, please allow up to 5 to 7 business days for processing.

Delivery times begin after your order has been processed and shipped. Carrier delays may occasionally affect delivery times.

If your order arrives damaged, incorrect, or with missing items, contact us as soon as possible with your order number and clear photos of the package and items received.

If tracking shows delivery but the package is missing, contact the shipping carrier directly. We primarily use USPS and they can be reached here. You can also check your package label or tracking information to confirm the shipping carrier.

If you purchased Shipping Protection, submit a claim directly through Corso using the link provided in your order confirmation or shipping email.

You can find out more about our shipping policy by clicking here.

Information about returns and refunds can be found in our Refund Policy.

If you need further assistance you can visit our contact us section here.

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Rates available at checkout with optional shipping protection.

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