Refund policy
This Returns and Refunds Policy applies to purchases made from Chemistry Soaps, LLC through www.chemistrysoaps.com and shipped within the United States.
Personal Care Products
For this policy, personal care products means products intended to be used on, applied to, or come into contact with the body, face, lips, skin, hair, hands, feet, or bath water.
This includes, but is not limited to, bar soaps, bath bombs, bath additives, salt soaks, milk soaks, lip balms, lip scrubs, face masks, shampoo bars, body products, cosmetic products, hygiene products, bath and shower accessories, and similar skin contact, hair contact, body contact, or bath products.
For health, hygiene, and safety reasons, personal care products are final sale once shipped and are not eligible for return or exchange, except where required by law or where the item arrives damaged, incorrect, missing, or materially defective.
Final Sale Collections
Products assigned to our personal care collections or final sale collections are final sale once shipped.
This includes any product intended to be used on, applied to, or come into contact with the body, face, lips, skin, hair, hands, feet, or bath water.
Final sale items are not eligible for return or exchange, except where required by law or where the item arrives damaged, incorrect, missing, or materially defective.
Gift Cards
Gift cards are final sale and are not eligible for return or refund, except where required by law.
Order Cancellations
Orders begin processing after they are placed. Orders may not be cancelled after submission unless Chemistry Soaps approves the cancellation in writing or cancellation is required by law.
If we are unable to ship your order within our stated processing timeframe, we will contact you with an updated timeframe. Where required by law, we will request your consent to the delay or provide a refund for the unshipped item.
If Chemistry Soaps approves a cancellation before the order ships, the customer will receive a refund of the product price, applicable taxes, and any shipping charge paid for that order.
Once the package has been placed with or accepted by the carrier, the order is considered shipped and cancellations are no longer available.
If we are unable to ship your order within our stated processing or shipping timeframe, we will handle the order according to applicable law.
Damaged, Incorrect, Missing, or Materially Defective Items
Visible shipping damage, incorrect items, or missing items must be reported within 72 hours of delivery.
If an item has a material defect that was not reasonably discoverable within 72 hours of delivery, you must contact us promptly after discovering the issue.
You must provide:
Your order number
A clear description of the issue
Clear photos of the item, packaging, shipping label, and any visible damage or defect, when applicable
We will review the claim and determine the appropriate resolution. If approved, the resolution may include a replacement, exchange, store credit, or refund, depending on the issue and applicable law.
Claims may be denied if they are late, unsupported, inconsistent with carrier records, caused by misuse, or not covered by applicable law.
Opened or used personal care products are not eligible for return, replacement, exchange, store credit, or refund unless the issue was timely reported and approved as damaged, incorrect, missing, or materially defective.
Eligible Items
Items that are not personal care products and are not assigned to a final sale collection may be eligible for return within 14 days of delivery if all conditions below are met:
The item is unused
The item is unopened, if originally sealed or packaged
The item is in its original packaging
The item is in the same condition as received
Proof of purchase is provided
Return authorization has been issued by Chemistry Soaps
Examples may include decor items, soap dishes, branded merchandise, or other items that are not intended to be used on, applied to, or come into contact with the body, face, lips, skin, hair, hands, feet, or bath water.
Return requests made after 14 days of delivery may be denied, subject to applicable law.
Return Authorization Required
Do not send any item back without prior return authorization.
Items returned without authorization may be refused, discarded, or returned to the sender. Unauthorized returns are not eligible for refund, exchange, store credit, or replacement.
Do not mail returns to our business address unless we have provided written return authorization and return instructions.
Return Shipping Deadline
Approved returns must be shipped back within 7 days after return authorization is issued.
Returns shipped after the 7 day return shipping deadline may be denied, subject to applicable law.
The customer is responsible for return shipping costs unless the item was approved as damaged, incorrect, missing, or materially defective.
Original Shipping Charges
Original shipping charges are not refundable unless the refund is required by law, the order is cancelled before shipment with Chemistry Soaps approval, or the order issue was caused by Chemistry Soaps.
Restocking Fee
Approved returns may be subject to a 5 percent restocking fee, which will be deducted from the refund amount.
A restocking fee will not be charged where prohibited by law or where the return is due to an approved damaged, incorrect, missing, or materially defective item.
Items Not Eligible for Return
The following items are not eligible for return, exchange, store credit, or refund, except where required by law or where approved as damaged, incorrect, missing, or materially defective:
Personal care products
Products assigned to final sale collections
Products used on, applied to, or intended to come into contact with the body, face, lips, skin, hair, hands, feet, or bath water
Opened or used items
Sale items
Clearance items
Gift cards
Items marked final sale
Gift sets or bundles containing final sale items
Refund Processing
Once an approved return is received and inspected, we will notify you whether the refund has been approved or denied.
Approved refunds are usually issued within 10 business days after the approved return is received and inspected or after the claim is approved.
After a refund is issued, it may take up to 10 business days for the refund to post to the customer’s account, depending on the bank, card issuer, or payment processor.
Chemistry Soaps does not control bank, card issuer, or payment processor posting times.
Fraud Prevention and Abuse
Chemistry Soaps reserves the right to deny claims that appear fraudulent, abusive, excessive, altered, inconsistent with carrier records, or unsupported by the evidence provided.
Accounts with repeated claims for lost, stolen, damaged, defective, missing, or incorrect items may be restricted from future purchases, subject to applicable law.
Applicable Law
Nothing in this policy limits any rights that cannot legally be waived under applicable consumer protection laws.
Where this policy conflicts with a nonwaivable legal right, the applicable legal right controls.
Contact
To report an issue or request return authorization, contact us through our Contact Us page.