Shipping policy

Standard turnaround time

Orders are typically processed within 1 to 3 business days. During high volume periods, please allow up to 5 to 7 business days for processing.

Delivery times begin after your order has been processed and shipped. Carrier delays may occasionally affect delivery times.

Shipping rates

Shipping rates are calculated and displayed at checkout.

Tracking information

Tracking information is sent by email or text message after your order has been shipped. Please provide a valid email address or phone number during checkout to receive your tracking number.

Shipping Protection & Delivery

Shipping Protection (Optional - Corso)

At checkout, customers may purchase optional shipping protection provided by our partner, Corso.

When purchased, protection covers packages that are lost, stolen, or damaged in transit.

Claims for protected shipments must be filed through Corso using the link provided in your order confirmation or shipping email.

Once approved, Corso will issue a replacement, refund, or store credit according to the protection terms.

We will provide reasonable assistance if you experience difficulty filing a claim.

Orders Without Shipping Protection

If shipping protection is declined, transit issues will be reviewed on a case by case basis. Replacement, refund, or store credit is not guaranteed for uninsured shipments, except where required by law.

Packages confirmed as delivered by the carrier are generally considered fulfilled. If tracking shows delivery but the package is missing, contact the carrier directly and notify us within 72 hours of the carrier’s marked delivery time so we can review the issue.

Delivery Confirmation

Delivery status is based on the carrier’s tracking information. If tracking shows that an order was delivered to the shipping address provided at checkout, the order will generally be treated as delivered. This does not limit any rights required by applicable law, carrier claim procedures, or nonwaivable consumer protection rights.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for orders that are:

  • Delivered to an incorrect address provided by the customer

  • Returned to sender due to address errors

  • Undeliverable or unclaimed

Reshipping requires payment of new shipping fees.

Carrier Delays

We do not control carrier operations and cannot guarantee transit times. Shipping dates are estimates only.

Delays caused by weather, peak seasons, labor disruptions, or carrier errors do not qualify for refunds.

Missing packages

We primarily ship through USPS. If your package is missing, review the tracking information and contact the shipping carrier directly. You may also use the USPS Missing Mail search process when applicable.

If you purchased Shipping Protection, submit a reorder request through Corso.

Shipping costs

Original shipping costs are not refundable.

Customers are responsible for return shipping costs unless the return is due to our error.

When sending back an approved return, use a shipping method that includes tracking. Shipping insurance may also be purchased for added protection.

Chemistry Soaps, LLC is not responsible for returned items that are lost, delayed, damaged, or delivered without proof of tracking.

A refund or exchange cannot be processed until the returned item is received and inspected.

If we made an error with your order, we will correct the error at no additional cost to you.